Legal

Privacy Policy

Last updated: 21 October 2026

This policy explains how Gold Key Property (“Gold Key”, “we”, “us”) collects, uses and protects the personal information you give us when you send an enquiry through the contact form on this website. We are committed to handling your information fairly, securely and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Gold Key Property is the data controller for the information you submit through our contact form. You can reach us at:

• 17 Crookes, Sheffield, S10 1UA, United Kingdom
• Email: contact@goldkey-property.co.uk
• Phone: +44 7437 930 438

What information we collect

When you fill in our contact form, we collect only what you choose to give us:

• Name (required)
• Email address (required)
• Phone number (optional)
• Your message (required), including any details about your property that you decide to share

Please don’t include sensitive personal information (for example about health, finances or legal matters) in your message. If we need any further details to help you, we’ll ask for them directly.

How we use your information

We use the information you send us to:

• reply to your enquiry and discuss your property and the services you’re interested in;
• prepare a proposal or quote if you ask for one;
• keep a record of our conversation, so we can follow up and provide a consistent service.

We will not use your details for marketing newsletters, and we will never sell or rent your information to anyone.

Our legal basis for this is that it’s needed to answer your request and to take steps before a possible agreement with you, and our legitimate interest in replying to people who contact us.

Who we share it with

Only the Gold Key team handling your enquiry sees your details. They reach us through trusted providers acting on our behalf: FormSubmit (which forwards the form to our inbox), our email provider and our website host. Some may store data outside the UK, such as in the United States, with appropriate safeguards in place.

How long we keep it

We keep enquiries only as long as needed to respond and follow up, normally no longer than 24 months after our last contact, unless you become a client. After that, they are securely deleted.

How we protect it

The form is sent over an encrypted (HTTPS) connection, and access to enquiries is limited to the people who need it to help you. We take reasonable technical and organisational measures to keep your information safe.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• object to, or ask us to restrict, how we use your information;
• ask us to transfer your information to you or another organisation, where applicable.

To use any of these rights, email us at contact@goldkey-property.co.uk. We’ll respond within one month. There’s no charge in most cases.

If you’re unhappy with how we handle your information, you can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies and analytics

We use Google Analytics to understand how visitors use our website, so we can improve it.

Google Analytics cookies are only set if you accept them in the cookie banner shown when you first visit the site. If you decline, the site works exactly the same and no analytics cookies are stored.

When you accept, Google Analytics collects information such as:

• the pages you visit and how long you spend on them;
• how you arrived at our site (for example from a search engine or social media);
• your device type, browser and screen size;
• your approximate location (country or city), based on your connection.

This information is collected in aggregate and is not used to identify you personally. The analytics cookies we may use are:

• _ga – distinguishes unique visitors (expires after 2 years);
• _ga_<ID> – keeps track of your visit session (expires after 2 years).

Google Analytics is provided by Google, which processes this data on our behalf and may store it on servers outside the UK, including in the United States. You can learn more in how Google uses data from sites that use its services.

You can change your mind at any time using the Cookie settings link at the bottom of every page, or by blocking cookies in your browser settings. You can also install Google’s Google Analytics opt-out browser add-on.

Like most websites, our hosting provider may also record basic technical information (such as your IP address and browser type) in server logs to keep the site secure and working, but we do not use this to identify you. Our fonts are hosted on our own server, so no information is sent to Google unless you accept analytics.

We also save your cookie choice in your browser’s local storage (under the name goldkey-cookie-consent) so we don’t ask you again on every visit. This is strictly necessary to remember your preference and contains no personal information.

Airbnb trademarks and guest reviews

Airbnb and Superhost are trademarks of Airbnb, Inc. Gold Key Property is an independent business and is not affiliated with or endorsed by Airbnb. Guest reviews and ratings are taken from our hosts’ public Airbnb profiles.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.